Viewing Conversations

Review call history, recordings, transcripts, and performance metrics in Voxagent

The Conversations page provides a complete history of all calls handled by your agents. You can listen to recordings, read transcripts, and analyze performance metrics for each conversation.

Call History

Navigate to Conversations in the sidebar to see a list of all past conversations.

Filtering

Use the filters at the top of the page to narrow down the list:

Date Range: Select a start and end date.
Status: Filter by call status (e.g., completed, failed, in progress).
Agent: Filter by the agent that handled the call.

Conversation Detail

Click on any conversation to open its detail view. The detail page contains an audio player and two tabs: Transcript and Overview.

Audio Player

The audio player is displayed at the top of the conversation detail page.

Waveform Visualization: Shows the audio waveform so you can visually scan the conversation.
Playback Speed: Adjust playback speed between 1x and 2x to review calls faster.
Skip Controls: Jump forward or backward through the recording.
Play / Pause: Standard playback controls.

Use 1.5x or 2x playback speed to review calls more quickly during quality assurance.

Transcript Tab

The transcript tab shows the conversation turn by turn, with the agent and user messages displayed in sequence.

Each turn includes detailed performance metrics:

Metric	Description
Latency	End-to-end response time from user speech end to agent speech start.
Confidence	STT confidence score for the user's transcribed speech.
LLM TTFT	Time to First Token -- how quickly the LLM began generating a response.
TTS TTFB	Time to First Byte -- how quickly the TTS engine began producing audio.

Click on any turn in the transcript to jump to that point in the audio player.

Overview Tab

The overview tab shows metadata about the conversation:

Agent: The agent that handled the call.
Phone Number: The phone number used (if applicable).
Duration: Total call duration.
Start / End Time: When the conversation started and ended.
Status: Final status of the call.
Campaign: The campaign this call belongs to (if applicable).
Variables: Any dynamic variables passed to the agent for this call.

Troubleshooting Conversations

Use the transcript metrics to diagnose issues:

Symptom	Possible Cause	What to Check
High latency	Slow LLM response	Check LLM TTFT. Consider using a faster model.
Garbled transcription	STT accuracy	Check confidence scores. Consider a different STT model.
Agent sounds slow	TTS processing	Check TTS TTFB. Consider a different voice or provider.
Agent interrupts user	VAD too sensitive	Adjust turn timeout and silence threshold in agent settings.